Walking Your Talk | Why is it important?
Occasionally in our lives, we stumble across people. People who are out in the world representing their organisations or businesses. Clearly representing. And occasionally, we are witness to actions of these people that make us wonder…do they value their own principles?
Here’s my somewhat “renegade” tweet…
Are you in the business of representing your organisations views and policies all the time, or only when it suits you?
Here’s a tip. Hypocrisy doesn’t wash well in business.
Throw your opinions down below. Let’s start a conversation 
Cheers
Country Folk “Get it” – Great Customer Service
I’m presently sitting in a cafe in Southern NSW called the Paragon, located in bitterly cold Goulburn (for the out-of-towners).
From the moment I stepped in the door (held open for me by one of the many waitresses) I experienced the best cafe customer service I’ve had in a while!
You look cold sir…why not find a booth up the back where it’s warmer?
Yes indeed. And my drink order was taken immediately, quickly followed up by a quick return to see what meal I wanted to order. All returning to my table in record speed. Not an ounce of unnecessary waiting.
During my meal, a quick and unobtrusive wander by to ask if everything was to my satisfaction before slipping away just as quickly to leave me in peace.
And as I type this, I’ve just received my second coffee…ordered because I’m loving this place so much I wanted to stay a little longer.
Why is it you rarely find this kind of service in the city? It’s all hustle hustle hustle in town. Volume of turnover is required to pay higher rents etc…it’s what city businesses need to do to survive. They tend to lose the human touch (comments below if you disagree!) Read the rest of this entry »
How well does your competition know YOUR customer?
One of the strangest things dawned upon me tonight.
Had a small issue…a website I own appeared to be offline. I contacted the hosting company to inquire and was told that the domain and hosting had expired.
Now…it IS normally the onus of the customer to ensure that contact details are up to date so that your provider can reach you. Yes…my fault for not updating my email and mobile.
But, a couple of months ago, I received an email (to my current email address) advising me that the domain was due to expire, which also came with a bunch of hosting options. Thing is…this email came from a COMPLETELY DIFFERENT COMPANY!!!
I ignored it at the time as it was ‘advertising’, but it wasn’t until tonight that it hit home…my web hosting company knew less about me than its competitor? LESS! Apparently they had been emailing and SMSing my old email account and mobile number (system generated) and had no idea that I had “lost contact” with them. The email robot forgot to turn on their “we care” notification… Read the rest of this entry »
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